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Urgent! Customer Project Manager / Customer Success Manager Job Opening In Prague – Now Hiring KFS GROUP

Customer Project Manager / Customer Success Manager



Job description

We are looking for a Customer Project Manager / Customer Success Manager to lead Factory Pilot implementation projects for manufacturing customers in the Czech Republic.


You will own project delivery end to end, build trusted relationships with customer stakeholders, and drive adoption and measurable value from our solution.


Tasks



  • Lead implementation projects from kickoff to go-live and stabilization, managing scope, timeline, budget, risks, and communications

  • Be the primary point of contact for customer stakeholders across operations, IT, and leadership

  • Translate business requirements into clear implementation plans and user stories in partnership with product and engineering

  • Coordinate on-site activities such as discovery, pilot setup, user enablement, and go-live support

  • Establish success plans and KPIs, track outcomes, and report progress to executives

  • Run status meetings, steerco updates, and change management activities

  • Coach users and champions, deliver training, and create customer-facing documentation

  • Identify expansion opportunities and continuous improvement initiatives post go-live

  • Ensure data quality, system readiness, and smooth handover to support


Requirements



  • 4+ years of experience in customer-facing project delivery or customer success for software implementations

  • Proven track record managing multi-stakeholder projects in manufacturing, industrial, or supply chain environments

  • Strong program management skills: planning, risk mitigation, dependency management, and executive communication

  • Excellent communication in English, both written and verbal

  • Ability to travel to customer sites within the Czech Republic as needed


Additionally - nice to have's:



  • Experience with MES, IoT, shop-floor digitization, or analytics platforms

  • Czech language proficiency.

    German is a plus

  • Background in process improvement, Lean, Six Sigma, or change management

  • Familiarity with agile delivery and tools such as Jira, Confluence, or similar


Benefits



  • High-impact role delivering visible outcomes with leading manufacturers

  • Collaborative team, modern tooling, and opportunities for growth

  • Competitive compensation and benefits


Please send your CV and a brief note on a recent implementation you led, including scope, timeline, and outcomes.

Include your availability and salary expectations.


If you’d like this tailored to a specific company, seniority level, or benefits package, share a few details and I’ll refine it.




Required Skill Profession

Business Operations Specialists



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