Urgent! Customer Service Representative Position in Prague - Envista
Job Description
:The Customer Service Representative is responsible for providing exceptional customer service to our customers.
This position deals front line with the customer and must always represent the company and our customer service philosophy with the utmost integrity.
Responsible for receiving, monitoring and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism
Responsible for handling order and requests from Sales Reps or Distributors in a timely manner with emphasis on accuracy and professionalism
Responsible for handling credit and re-bill requests from Distributors and/ or Sales Reps to correct any invoice mistakes in an efficient way.
Main point of contact for (dedicated) Sales reps during the day for a quick and dedicated service for both the external as well as the internal customer
Responsible for supporting Sales Reps in upselling products
Interface with other departments through CRM to ensure that customer’s service requests are processed in a timely manner
Provides customer with accurate information regarding our products and sales promotions
Responsible for making sure that complaints are handled or put through to the right department for a quick follow up
Complies with ISO procedures
Performs other responsibilities/duties that may be assigned
This role is a maternity cover.
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Job Requirements:
Minimum of 2 years’ experience in customer service and/or customer account management and working for an international company
Must be fluent in the language English + German languages are preferred, capable to verbally communicate with customers and management
Excellent communication skills (friendly, positive and efficient)
Intelligent and pro-active in finding solutions
Independent worker
Go getter (Sales oriented)
Excellent phone voice and skills
Reliable and high sense of responsibility and urgency
Commercial skills (ability to hear sales opportunities and to act upon it)
Flexible (in working hours and jobs that are assigned)
Ability to operate computer systems with accuracy and efficiency (Oracle, CRM & Excel)
Resistance to stress and ability to prioritize
Accurate
Ability to adapt and implement new procedures as required to provide excellent customer service
Ability to guide and teach fellow team members
Operating Company:
KerrEnvista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.
Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.
An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.
Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
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Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in Prague, Czech Republic (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Prague, Czech Republic using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 185 jobs in Czech Republic and 114 jobs in Prague. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Envista is currently hiring and seeking a Customer Service Representative to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Representative Jobs Prague.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Envista adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Representative Jobs Czech Republic varies, but the pay scale is rated "Standard" in Prague. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Representative typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Service Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Representative interview at Envista, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Envista's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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