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Urgent! SAP Service Desk Senior Job Opening In Brno – Now Hiring CGI
Position Description:
Are you ready to take full ownership of complex Service Desk processes and play a key role in our SAP Platform Operations team?
Do you want to work with major clients worldwide, ensuring their systems’ safety, availability, and operational excellence?
If this sounds like you, CGI is looking for an experienced professional to join our high-performing, collaborative environment.
Your future duties and responsibilities:
• Deliver high-quality service for one of our major banking clients in a highly customized Service Desk setup.
• Independently manage and coordinate client-specific internal tasks and processes.
• Take full ownership of SLA/KPI compliance, reporting, and trend analysis.
• Lead Change Management activities, including reviewing, approving, and presenting in CAB meetings.
• Manage service requests and incidents, ensuring timely, accurate resolution.
• Provide operational leadership—distributing tasks, setting priorities, and overseeing team delivery.
• Serve as the primary point of contact for client’s internal and external teams.
• Apply and improve operational manuals, procedures, and client-specific processes.
• Identify and drive process optimization and continuous improvement initiatives.
• Proactively handle escalations and resolve complex issues.
• Collaborate daily with SAP Basis and SAP Authorizations teams.
• Support onboarding and offboarding processes according to client needs.
• Work in a multicultural, multinational distributed environment.
Required qualifications to be successful in this role:
• Advanced experience in Service Desk operations in a client-specific environment.
• Proven ability to coordinate and lead within Service Desk teams and across functions.
• Strong knowledge of ServiceNow and JIRA ITSM tools.
• Strong understanding of ITIL processes (Change, Incident, Problem, Service Request Management).
• Experience applying and improving operational manuals and client-specific documentation.
• Proactive problem-solving skills and ability to perform under pressure.
• Strong ownership, accountability, and self-management skills.
• Excellent communication skills to represent the team and engage with clients effectively.
• Ability to analyze trends and contribute to strategic decision-making.
• Very good written and spoken English skills.
• A university degree (Bachelor’s or above) is a plus.
What we offer:
• Share Purchase Plan
• CGI’s My Assistance Program
• Compensation for long term sickness up to 30 days
• Interest-free company loan
• Referral bonus
• Lunch vouchers – CZK
• Group life insurance
• Flu and tick vaccination
• MultiSport card
• Cafeteria Benefit System – CZK monthly
• Hybrid Working Model & Flexible working hours
• 5 weeks of vacation + 3 sick days
• Birthday Leave and CSR day
• And many more…
#LI-PMOL
Skills:
✨ Smart • Intelligent • Private • Secure
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Unlock Your SAP Service Potential: Insight & Career Growth Guide
Real-time SAP Service Jobs Trends in Brno, Czech Republic (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for SAP Service in Brno, Czech Republic using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 368 jobs in Czech Republic and 74 jobs in Brno. This comprehensive analysis highlights market share and opportunities for professionals in SAP Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! CGI is currently hiring and seeking a SAP Service Desk Senior to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: SAP Service Desk Senior Jobs Brno.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at CGI adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a SAP Service Desk Senior Jobs Czech Republic varies, but the pay scale is rated "Standard" in Brno. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for SAP Service Desk Senior typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for SAP Service Desk Senior, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your SAP Service Desk Senior interview at CGI, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the CGI's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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