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ServiceNow Support Consultant - Ostrava Job Opening In Ostrava-City District – Now Hiring Devoteam


Job description

Company Description

Devoteam is an AI-driven tech consulting firm specialising in cloud platforms, cybersecurity, data, and sustainability.


Tech native for almost 30 years, Devoteam guides businesses through sustainable digital transformation to deliver value.

With over 11,000 tech architects in more than 25 countries across Europe, the Middle East, and Africa, Devoteam is committed to using technology to serve people.

Devoteam has been a ServiceNow Elite Partner since 2019, and recipient of the 2025 Partner of the Year award.

Job Description

We are seeking a proactive and skilled ServiceNow Support Consultant to join our growing team.

This role is crucial for ensuring the smooth operation and optimal performance of our clients' ServiceNow instances.

You will be the primary point of contact for resolving incidents, fulfilling service requests, and providing expert guidance to users, helping them maximize their investment in the ServiceNow platform.

The ideal candidate possesses a strong technical background in ServiceNow, excellent problem-solving abilities, and a commitment to delivering outstanding customer service.

Key Responsibilities:

Incident Resolution & Troubleshooting:

  • Serve as the primary point of contact for users reporting issues or requesting support related to ServiceNow applications (, ITSM, ITOM, HRSD, CSM, GRC).
  • Diagnose, troubleshoot, and resolve complex ServiceNow incidents, providing timely and effective solutions.
  • Service Request Fulfillment:

  • Process and fulfill service requests within the ServiceNow platform, such as user provisioning, access management, data modifications, and minor configuration changes.
  • Ensure adherence to established service level agreements (SLAs) for all incidents and service requests.
  • User Support & Guidance:

  • Provide expert guidance and best practices to ServiceNow users, helping them navigate the platform and utilize its features effectively.

  • Configuration & Maintenance:

  • Perform routine system health checks, monitoring, and maintenance activities to ensure platform stability and performance.

  • Collaboration & Communication:

  • Collaborate closely with internal development teams, project managers, and other support staff to ensure seamless service delivery.

  • Documentation & Reporting:

  • Maintain accurate and detailed records of all support activities, resolutions, and configurations within the ticketing system.
  • Generate reports on common issues, performance trends, and service delivery metrics.
  • Qualifications

    Requirements:

    Must have:

  • Minimum 1 year of professional experience in an IT Support, Technical Support, or Application Support role, with a strong focus on ServiceNow or similar tools.
  • Proven experience in troubleshooting and resolving issues within the ServiceNow platform.
  • Solid understanding of the ServiceNow platform and its core functionalities.
  • Basic knowledge of JavaScript, HTML, CSS, and GlideScript.
  • Excellent problem-solving and analytical skills, with a methodical approach to troubleshooting.
  • Strong communication skills (written and verbal) in English, with the ability to explain technical concepts to non-technical users.

  • German language on basic communication level.
  • Strong customer service orientation and a commitment to user satisfaction.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • A proactive attitude and a willingness to continuously learn and adapt to new technologies.
  • Team player with strong interpersonal skills.
  • We prefer:

  • ServiceNow Certified System Administrator (CSA) is a big plus.

  • Additional ServiceNow certifications (, CIS-ITSM, CIS-HRSD) are a significant advantage.
  • Additional Information

    Benefits:

  • 5 weeks of vacation per year (= 1 week extra)
  • 4 “My Days” per year
  • Hybrid office
  • Flexible working hours
  • Udemy for business account
  • Meal allowance up to CZK/year (123,90 CZK/day)
  • Cafeteria 1000 CZK/month (MultiSport Card available)
  • Phone tariff (unlimited calls, texts messages within the EU, 20GB of Internet)
  • Employee Referral Program
  • Sabbatical leave
  • Repurchase of hardware
  • Moreover, we offer:

  • Above standard working equipment
  • Company mobile phone (selection from Android/iPhone)
  • Company laptop (Windows/macOS)
  • Coffee, tea, snacks and breakfasts in the office
  • Company events and team buildings
  • Gifts for work anniversaries, promotion or childbirth
  • Friendly and open culture
  • And last but not least, you can rely on:

  • Transparent framework for career growth, reinforced by annual performance evaluations
  • Trust and autonomy, with no micro-management
  • Learning from senior colleagues and opportunities to collaborate with professionals from various industries
  • Opportunities to attend conferences to keep skills up-to-date
  • Usage of AI tools and access to elaborate, tailored AI training
  • Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your ServiceNow Support Potential: Insight & Career Growth Guide


    Real-time ServiceNow Support Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for ServiceNow Support in Ostrava-City District, Czech Republic, highlighting market share and opportunities for professionals in ServiceNow Support roles.

    214 Jobs in Czech Republic
    214
    16 Jobs in Ostrava-City District
    16
    Download Servicenow Support Jobs Trends in Ostrava-City District and Czech Republic

    Are You Looking for ServiceNow Support Consultant Ostrava Job?

    Great news! is currently hiring and seeking a ServiceNow Support Consultant Ostrava to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Devoteam adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Czech Republic laws and regulations

    What Is the Average Salary Range for ServiceNow Support Consultant Ostrava Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Ostrava-City District. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for ServiceNow Support Consultant Ostrava?

    Key qualifications for ServiceNow Support Consultant Ostrava typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for ServiceNow Support Consultant Ostrava?

    To improve your chances of getting hired for ServiceNow Support Consultant Ostrava, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for ServiceNow Support Consultant Ostrava Job Success

    Devoteam interview tips for ServiceNow Support Consultant   Ostrava

    Here are some tips to help you prepare for and ace your ServiceNow Support Consultant Ostrava job interview:

    Before the Interview:

    Research: Learn about the Devoteam's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your ServiceNow Support Consultant Ostrava interview at Devoteam, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Devoteam's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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