Software Engineer

Overview

The Microsoft 365 Intelligent Conversation and Communications Cloud (IC3) is the foundational platform behind billions of real-time customer interactions across mission-critical products like Teams, Copilot experiences, Dynamics, and third-party solutions via Azure Communication Services.

We are the team driving messaging and conversation intelligence across Microsoft’s ecosystem, operating one of the company’s largest and most business-critical distributed systems.

Running in 25+ global regions, our platform processes billions of messages daily for hundreds of millions of enterprise and consumer users.

Our infrastructure is built for extreme scalability, performance, and resilience, with geo-redundant, multi-tenant microservices that meet the highest standards of data sovereignty, privacy, security, and compliance - all in an AI-first world.

It supports real-time messaging for 320M monthly active Teams users.

It is more than just messaging - it is the memory and the context engine for Copilot, enabling rich, multi-turn conversational experiences and grounding Copilot with real-time Teams data.

Every chat becomes a source of intelligence, making the next interaction smarter and more productive.

Whether in the enterprise or consumer realm, IC3 messaging platform is the engine behind seamless, intelligent communication - empowering the modern workplace where AI enhances every conversation.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more.

As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required Qualifications:

Bachelor's Degree in Computer Science or related technical field AND technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.

These requirements include but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

Experience in designing, developing, and operating backed services.

Ability to communicate technical details clearly across organizational boundaries.

Experience in DevOps to maintain live services andor application frameworks.

Cloud and services experience, with Azure cloud experience highly desirable.

Excellent analytical skills with systematic and structured approach to software design.

Passion for building highly scalable, highly reliable services.

Experience with or exposure to Agile and iterative development processes.

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Responsibilities

Design, develop and operate features for large scale distributed software services and solutions.

Adhere to modern software engineering practices through design and code reviews.

Write clean and optimized code, improve test coverage for services, organize and implement integration tests, and resolve problem areas.

Consider testability, portability/monitoring, reliability, and maintainability, and understand when code is ready to be shared and delivered.

Gain a working understanding of Microsoft as a business and collaborate with mentors and leaders in order to contribute to cohesive, end-to-end experiences for our users.

Focus on customer/partner needs through a data driven approach.

Develop “best-in-class” engineering for our services by ensuring that the services and the components are well-defined and modularized, secure, reliable, diagnosable, actively monitored and reusable.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect