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Urgent! Technical Support Engineer Job Opening In Prague – Now Hiring Fortinet

Technical Support Engineer



Job description

Fortinet (NASDAQ: FTNT) is a worldwide provider of network security appliances and the market leader in unified threat management (UTM).

Our products and subscription services provide broad, integrated and high-performance protection against dynamic security threats while simplifying the IT security infrastructure.

Fortinet is headquartered in Sunnyvale, California USA, with offices around the world.

If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you.

We are an equal opportunity employer offering exciting work, competitive compensation and benefits.

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We are looking for skilled candidates with good communication skills to join our growing TAC team in EMEA.

As a technical support Engineer with Fortinet you will:


- Provide technical support and assistance to Fortinet certified partners and customers


- Run real-time troubleshooting sessions with partners/customers


- Test and reproduce partner/customer issues in Laboratory


- Working on escalations from Level 2 technical support team


- Report Software/Hardware related issues to R&D department

Requirements:


- Fluent English and other CEE languages


- 10+ years of experience in networking or security industry


- In-depth knowledge of TCP/IP


- Hands on experience with security devices Firewalls/IPS/Mail Security Gateways


- Proficient spoken and written English


- Positive, communicative and customer oriented attitude


- Ability to work in multicultural team environment


- Quick learner

- In-depth knowledge of dynamic routing protocols and its implementation (OSPF, BGP)


- Strong Experience with VPNs (IPSec, SSL, L2TP, GRE)


- Good knowledge of authentication protocols and methods (LDAP, SSO,Radius, 2-factor authentication)


- Familiar with Web application security and vulnerabilities (experience with exploits is plus)


- Having Fortinet certification (NSE4 Fortigate Adminsitrator)


- Knowledge of scripting / programming / automation

Desirable


- Having any of industry certificates (CCIE, CISSP, CCNP, CCSP, CCNA …)


- Knowledge of database maintenance and SQL

Education:


- Bachelors Degree in Electrical Engineering or Computer Science or equivalent experience


- Master Degree in Electrical Engineering or Computer Science preferred

#Ll-Hybrid


Required Skill Profession

Computer Occupations



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